Fast, easy, personal.
Customer support with sags.digital.
Instead of lengthy, complex texts, you can use sags.digital to explain problem solutions in unmistakable videos. Let your customers also ask questions in video form - be it by sharing the screen for questions in virtual space, or by using the cell phone camera directly on site in reality.
On-site support
Let your customers explain their problem directly on site using a mobile phone camera, for example on a machine in production.
Software support
Send your customer detailed video instructions of using your software by showing your screen in the recording. Your customer can also ask questions through videos with screen sharing.
Flexibility for specialists
Since all communication at sags.digital happens asynchronously, your customer can reply when it suits him (eg exactly when an error occurs). Your experts can also provide answers to difficult cases when time permits.
Take your customer care to the next level
Far too often, customer support is skipped over the phone or via email. It is precisely the complex inquiries that are difficult to manage with these communication channels.
Use sags.digital as a complete support solution or as a supplement to your existing systems to explain all the necessary facts to your customers in personal short videos.
Across time zones
Communicating asynchronously also means that time zones no longer play a role. So from now on you can also look after international customers with your existing team.
Stand out innovatively
By using sags.digital you show your customers how innovative, digital and customer-oriented you work. This gives you a decisive advantage over competitors.
Onboarding new employees
New employees must be familiarized with the existing products, objection handling and selling points. Instead of holding meetings with the same explanations over and over again, in the future you will create explanation videos with the help of sags.digital and distribute them to new team members if necessary.
Cross-team updates
Are your products innovative? Then these will change over time. New products and updates to existing products can now be explained by other company departments to your sales team in a short and concise video on sags.digital.