Instead of lengthy, complex texts, you can use sags.digital to explain problem solutions in unmistakable videos. Let your customers also ask questions in video form - be it by sharing the screen for questions in virtual space, or by using the cell phone camera directly on site in reality.
Create a video using your webcam and microphone. If necessary, also show your screen in the video. You record directly via our website. No software installation is necessary.
Give colleagues (directly in sags.digital) or completely external people (via a secret link) access to your video. Access control included: let them only view or give them rights to also comment on your video.
People can comment directly at points in time in the video. Alternatively, you can also conduct entire video discussions chronologically one after the other in chat form. File exchange and short reactions via emojis are of course also available.
Far too often, customer support is skipped over the phone or via email. It is precisely the complex inquiries that are difficult to manage with these communication channels.
Use sags.digital as a complete support solution or as a supplement to your existing systems to explain all the necessary facts to your customers in personal short videos.
Communicating asynchronously also means that time zones no longer play a role. So from now on you can also look after international customers with your existing team.
By using sags.digital you show your customers how innovative, digital and customer-oriented you work. This gives you a decisive advantage over competitors.
New employees must be made familiar with the existing products. Instead of holding meetings with the same explanations over and over again, in the future you will create explanation videos with the help of sags.digital and distribute them to new team members if necessary.
Are your products innovative? Then these will change over time. New products and updates to existing products can now be explained by other company departments to your support team in a short and concise video on sags.digital.
